2. Appointments

2.1 We are happy to book an appointment or accept walk in appointments for the services we offer by visiting the Salon during the opening hours specified on the Salon’s website, price list, or displayed in the salons window.

Appointments can also be booked by using the Salon’s website or sending an email using our email address or the get in touch form online.

If we are busy with other clients so are unable to answer the telephone, please leave a message with your full name and contact details. We will then get back to you as soon as possible.

2.2 Your request for a booking for an appointment will be an offer, but whether We accept any booking will be for Us to decide at Our discretion. Only if and when We tell You that We accept Your request for a particular appointment, will there be a binding contract between You and Us. If You wish to make a booking for two or more appointments by means of a single booking and at Our discretion, We accept that booking, Our contract with You will be for all of the appointments concerned;

2.3 When You book an appointment, We may require You to pay Us a deposit some or all of which We will be entitled to keep as set out in sub-Clause 2.7 below if You later cancel the appointment without giving Us prior notice of at least 24 hours. Deposits shall be equal to 20% of the price of the Services required. Currently deposits are not requested as standard when booking;

2.4 We will not reserve or guarantee any particular date and/or time which You request for any Services unless You book an appointment for that time/date;

2.5 If You know You are going to be late for an appointment, You should contact Us to tell Us. If You arrive later than 15 minutes after an appointment time, We will try to provide the Services You have booked but if We decide that We cannot, the appointment will be treated as cancelled without notice by You and, if We then decide to make a charge for that appointment cancelled without notice, sub-Clause 2.7 below will apply;

2.6 You may cancel an appointment without charge if You give Us at least 24 hours prior notice of the cancellation before the booked appointment, and if You do so We will refund to You any sum (including, but not limited to any deposit) You paid in advance;

2.7 If You do not give Us at least 24 hours prior notice of cancellation of an appointment before the booked appointment, We may charge You for any net financial loss that We suffer due to Your cancellation but not more than 50% of the full price of the appointment. Should this charge be applied, We will be entitled to deduct that charge from any sum (including but not limited to any deposit) You paid in advance, and We shall refund the balance to You. This also applies to forgotten appointments;

2.8 If, due to exceptional circumstances including, but not limited to, illness, accidents and bereavement, You cancel an appointment without giving Us at least 24 hours prior notice before the booked appointment, We will consider the circumstances and at Our discretion decide whether to waive any charge for late cancellation that We are entitled to make under sub-Clauses 2.5 and 2.7;

2.9 We may cancel an appointment booked by You at any time before the time and date of that appointment in the following circumstances:

       2.9.1 The required personnel and/or required materials necessary for the provision of the Services are not available; or

       2.9.2 An event outside of Our reasonable control which means we are unable to physically perform the treatment booked; or

       2.9.3 We find that you are not a “Consumer” (as defined in Clause 1 above). If We cancel an appointment due to any of the above, We           will refund to You in full any deposit or other advance payment that You have made to Us for that appointment;

2.10 We will use all reasonable endeavours to start the Services at the appointment time which You have booked, but the start may be delayed by overrun of a previous appointment or by other circumstances. If a delay to the start is at least 15 minutes, or, if at any time before or after You arrive for an appointment We notify You that there will be a delay of at least that time, You may cancel the appointment and We will refund to You in full any deposit or other advance payment that You have made to Us for that appointment; and

2.11 Where the contract We make with You is not made on Our premises, the Regulations give You the rights set out in this sub-Clause 2.11, and they will be in addition to the rights given to You by the above provisions of this Clause 2. 

You may for any reason cancel a booking during the 14 day period after We accept that booking, but if the booking includes any appointment(s) on a date which is before the end of that period, and if You have expressly requested Us to provide any Services at that or those appointment(s) and We do so, You may not cancel that or those requested appointment(s) and You must pay for them in accordance with Clause 3, and You may only cancel any other appointment(s) covered by that booking.

If You request that Your booking be cancelled, You must confirm this in any way convenient to You. If You cancel as allowed by this Sub-clause 2.11, and You have already made any payment(s) to Us for the booking, We will refund the payment(s) to You within 14 days of receiving Your cancellation less the amount due for the appointment(s) covered by that booking that You have attended.